Local guide / Salt Lake City, UT
Water in Your Salt Lake City Home: Who to Call First
Is it the city's problem or yours? A quick way to tell, the numbers to have, and what to do while you wait.
- Dry reading
- Wet, needs drying
Crews use moisture meters to find water you cannot see, then log readings every day until materials are dry.
City side or your side
Salt Lake City Public Utilities handles water mains, main breaks, and problems on the utility side. Leaks in your own plumbing, on the customer side, are the property owner's to fix with a licensed plumber.
If you are not sure which side a leak is on, the City's 24-hour dispatch line at (801) 483-6700 handles water main breaks, sewage backups and flooding and can help you work it out.
First steps either way
1. Close your main shut-off valve if the water is coming from inside the house. 2. Keep away from wet outlets and turn off power to the area if you can do it from a dry spot. 3. Photograph everything before cleanup for your insurer. 4. Move valuables and electronics out of the wet area.
Water damage in Salt Lake City right now? Call to reach a local restoration crew.
Call (385) 513-0739Frozen pipes
Salt Lake City Public Utilities publishes a guide to thawing frozen pipes. The common advice is to open the faucet and warm the pipe gently with a hair dryer or warm towels. Never use an open flame. If the pipe is split, thawing it will start a leak, so have the shut-off valve in reach.
The 48-hour window
The EPA suggests drying or removing water-damaged materials within 24 to 48 hours to limit mold growth. Carpet needs water extracted and dehumidifiers running; wet ceiling tiles and insulation usually have to go. Utah's dry air helps surfaces, but water trapped in walls and under floors needs proper drying equipment.
Insurance
According to the NAIC, a standard homeowners policy usually covers sudden and accidental water damage, such as a burst pipe, but not long-term leaks or outside flooding. Call your insurer early and keep your photos.
Sources
Where these facts come from
Checked 2026-10-10. Rules and phone numbers change, so confirm with the source before you rely on them.
Services
Water Damage Help in Salt Lake City
Water Damage Restoration
Extraction, structural drying, moisture logs and repairs.
Get help →EmergencyEmergency Water Removal
Standing water pumped and extracted, day or night.
Get help →EmergencyFlooded Basement Cleanup
Basement water pumped out, dried and checked.
Get help →EmergencyBurst Pipe Water Damage
Cleanup after frozen, split or leaking pipes.
Get help →EmergencySewage Backup Cleanup
Safe cleanup of sewer backups and toilet overflows.
Get help →Plan aheadMold Remediation
Mold found after a leak, removed and the cause fixed.
Get help →UrgentFire & Smoke Damage
Smoke, soot and firefighting water cleaned up.
Get help →UrgentRoof Leak & Storm Damage
Water through the roof, ceiling or windows after a storm.
Get help →Call any time
Water Damage in Salt Lake City?
Call any time to reach a local water damage restoration company.